terms and conditions

Terms and Conditions

Effective Date: September 5, 2024

Welcome to Seaglass Candle Co (“we,” “us,” or “our”). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or making a purchase.

1. General Terms

By accessing this website, you agree to be bound by these Terms and Conditions, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you represent that you are of legal age to form a binding contract with us.

3. Products and Pricing

Product Availability: We make every effort to display our candles and related products accurately, but availability is not guaranteed.
Pricing: All prices are subject to change without notice. Prices displayed on the website are in USD and do not include taxes or shipping fees, unless otherwise noted.
Product Variations: Due to the handmade nature of our candles, slight variations in color, texture, and fragrance intensity may occur.

4. Orders and Payment

Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse any order for any reason.
Payment: We accept payments via Visa, PayPal, Mastercard, American Express, and Discover and require full payment at the time of purchase.
Order Cancellation: You may cancel your order within 24 hours of placing it by contacting us at [Contact Information].

5. Shipping and Delivery

Shipping Times: We aim to process and ship orders within [insert time frame], but actual shipping times may vary.
Shipping Costs: Shipping fees are calculated at checkout and are based on the delivery location and the size/weight of your order.
Delivery Issues: Once your order has shipped, we are not responsible for delays, lost packages, or damage that occurs during transit. If an issue arises, please contact the shipping provider.

6. Returns and Exchanges

Return Policy: We offer returns on unused candles in their original packaging within [Insert Time Frame] of delivery. Please contact us at hello@seaglasscandleco.com to initiate a return.
Non-Returnable Items: Custom candles, sale items, and used candles are not eligible for return.
Damaged or Defective Products: If your candle arrives damaged or defective, please contact us within [Insert Time Frame] to arrange for a replacement or refund.

7. Intellectual Property

All content on this website, including but not limited to images, text, designs, logos, and graphics, is owned by or licensed to [Your Candle Business Name] and is protected by intellectual property laws. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

8. Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages that result from the use of, or inability to use, our products or this website. In no event will our liability exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms and Conditions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after any modifications constitutes your acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Seaglass Candle Co
hello@seaglasscandleco.com

Image copyright notice

Image Copyright Notice

All photos (except free stock photos) on this website are the exclusive property of Seaglass Candle Co. These images are protected by copyright law and may not be downloaded, reproduced, or used without explicit written permission from us. Unauthorized use of these images will be subject to legal action.

Effective Date: September 5, 2024

At Seaglass Candle Co ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in other ways.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, shipping and billing addresses, and payment details when you make a purchase.
Device and Usage Information: Your IP address, browser type, device identifiers, and data about your interactions with our website (such as page views and clicks).
Order Details: Information about products you purchase, such as candle types, fragrances, and order history.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and delivery.
Communicate with you about your order status, promotions, and business updates.
Improve our products, services, and website functionality based on your feedback and usage patterns.
Comply with legal obligations.

3. How We Protect Your Information

We implement various security measures to protect your personal information from unauthorized access, disclosure, or alteration, including encryption of sensitive data and secure servers. However, no transmission over the internet is completely secure, so we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Companies that help us with payment processing, order fulfillment, and website hosting, but they are required to keep your data confidential.
Legal Requirements: If necessary to comply with applicable laws, regulations, or legal processes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the right to:

Access and request a copy of the personal information we hold about you.
Request correction or deletion of your information.
Opt-out of marketing emails at any time by following the unsubscribe link in the emails or by contacting us directly.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Seaglass Candle Co

hello@seaglasscandleco.com

shipping policy

Shipping Policy

Effective Date: September 5, 2024

At [Your Candle Business Name], we are committed to ensuring your products arrive safely and on time. Below is a detailed overview of our shipping process, including costs, delivery times, and order tracking.

1. Order Processing Time

Processing Time: All orders are processed within 2-5 business days.
Orders placed on holidays will be processed on the next business day.
Custom or made-to-order candles may require additional time for production, which will be noted on the product page.
We try to ship early in the week to avoid heat-sensitive products from sitting on a truck or in a warehouse for an extended period of time.

2. Shipping Rates & Delivery Estimates

Standard Shipping: Shipping costs are calculated at checkout based on the delivery location and size/weight of your order.
Estimated Delivery Times:
- Domestic: [Insert Time Frame, e.g., 5-7 business days]
Free Shipping: We occasionally may offer Free Shipping, which will be displayed at checkout.

Please note that delivery times are estimates and may vary depending on the shipping carrier and destination.

3. Shipping Carriers

We partner with trusted carriers like UPS, FedEx, USPS to ensure reliable delivery of your orders.

4. International Shipping

We currently do not ship overseas.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress. If you do not receive a tracking email, please contact us at hello@seaglasscandleco.com.

6. Shipping Delays

While we aim to meet our delivery estimates, there may be occasional delays due to high order volumes, weather conditions, or carrier-related issues. We are not responsible for shipping delays once your order has been handed over to the carrier.

7. Damaged, Lost, or Stolen Packages

Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery. We may require photos of the damage to process a replacement or refund.
Lost or Stolen Packages: Once your package is in the carrier’s possession, we are not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.

8. Incorrect Shipping Information

Please ensure that your shipping address is accurate at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an error is noticed, contact us immediately at hello@seaglasscandleco.com to correct the information.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Seaglass Candle Co

hello@seaglasscandleco.com

return policy

Return Policy

Effective Date: September 5, 2024

At Seaglass Candle Co, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Returns must be initiated within 14 days of receiving your order.
Custom or personalized candles, sale items, and used products are not eligible for return.

2. How to Initiate a Return

To start a return, please contact us at hello@seaglasscandleco.com with your order number and details about the product you would like to return. Once your return is approved, we will provide you with instructions on how and where to send your return package.

Please note:

We do not accept returns without prior approval.
Return shipping costs are the responsibility of the customer, unless the product was damaged or defective upon arrival.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at hello@seaglasscandleco.com within 48 hours of receiving the item. Include photos of the damage and your order number, and we will arrange for a replacement or refund, including return shipping.

4. Non-Returnable Items

The following items cannot be returned:

Custom or personalized products
Used or partially used products
Sale or clearance items
Gift cards

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@seaglasscandleco.com to arrange the exchange.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

Check your bank account or credit card statement.
Contact your bank or credit card company as it may take additional time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at hello@seaglasscandleco.com.

8. Return Shipping

You will be responsible for paying your own shipping costs for returning items unless the item was damaged or defective upon arrival.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error).

9. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us at:

Seaglass Candle Co

hello@seaglasscandleco.com

loyalty program policy

Loyalty Program Policy

Effective Date: September 5, 2024

At Seaglass Candle Co, we appreciate your loyalty and want to reward you for your continued support. Our Loyalty Program ("Loyalty Program") allows customers to earn points for purchases and other activities, which can be redeemed for discounts or other rewards. Please review the following terms and conditions that govern your participation in the Program.

1. Eligibility

The Loyalty Program is open to individuals who are at least 18 years old and have created an account on our website.
Membership is free and no purchase is necessary to join.

2. How to Earn Points

You can earn loyalty points through the following activities:

Purchases: Earn 1 point for every $1 spent on eligible purchases, excluding taxes, shipping, and discounts.
Referrals: Earn 50 points when a friend you refer makes their first purchase using your referral link.
Social Media: Earn 50 points by following us on Facebook, Instagram, YouTube, X, LinkedIn, Spotify, Pinterest.
Special Promotions: We may offer bonus points during promotions or events. Details will be provided at the time of the promotion.

Points are credited to your account within 24-48 hours after a qualifying activity is completed.

3. How to Redeem Points

Points can be redeemed for discounts on future purchases.
100 points equals $5 off your next order.
Points can be redeemed in increments at checkout. You must have a minimum of 100 points to redeem.
Points cannot be applied to taxes, shipping, or previous purchases.
Points have no cash value and cannot be exchanged for cash or transferred to another person.

4. Expiration of Points

Points will expire 12 months after they are earned, unless otherwise noted. We will notify you before points expire via email.

5. Program Changes or Termination

We reserve the right to modify, suspend, or terminate the Loyalty Program at any time, with or without notice. This includes changing how points are earned or redeemed.
If the Program is terminated, any unused points will expire and be forfeited.

6. Account Information

It is your responsibility to ensure your account information is accurate and up to date. If you believe there is an error with your points balance, please contact us at hello@seaglasscandleco.com within 30 days of the error.
We are not responsible for any unauthorized access to your account or use of your loyalty points.

7. Restrictions

Points are only awarded for eligible purchases and activities. Certain products or promotions may not qualify for earning points.
Points cannot be combined with other discounts or promotions unless explicitly stated.
Any fraudulent or unethical behavior, such as creating multiple accounts to earn points, may result in the cancellation of your membership and forfeiture of all points.

8. Returns and Point Adjustments

If you return an item for which you earned points, the corresponding points will be deducted from your account.
If a return causes your points balance to go negative, you will not be able to redeem further points until your balance is back in good standing.

9. Contact Us

If you have any questions about the Loyalty Program, please contact us at:

Seaglass Candle Co

hello@seaglasscandleco.com

compliance policy

Compliance Policy

Effective Date: September 5, 2024

At Seaglass Candle Co, the safety, quality, and transparency of our products are our top priorities. We strictly adhere to all applicable laws, regulations, and industry standards to ensure our candles meet the highest safety and labeling requirements. Below is an overview of the regulations we comply with:

1. Consumer Product Safety Commission (CPSC) Regulations

We comply with all CPSC regulations to ensure the safety of our candles, including the Federal Hazardous Substances Act (FHSA). Our products are tested and manufactured to prevent any potential hazards, including flammability, and are labeled appropriately to meet all CPSC safety standards.

2. Fair Packaging and Labeling Act (FPLA)

Our candles are labeled in compliance with the Fair Packaging and Labeling Act (FPLA), ensuring that all packaging provides accurate information on product identity, net contents, and manufacturer details. This ensures consumers have clear and complete information about our products before making a purchase.

3. ASTM International Standards

We adhere to the following ASTM International standards:

ASTM F2417: Standard Specification for Fire Safety for Candles. This ensures that our candles are tested for safety in normal use, including wick size and burn time.
ASTM F2058: Standard Specification for Candle Fire Safety Labels. Our products carry the appropriate safety warnings and instructions in accordance with this standard.
ASTM F2601: Standard Specification for Fire Safety for Candle Accessories. Any accessories sold with our candles comply with fire safety standards, ensuring safe usage in conjunction with our candles.

4. National Candle Association (NCA) Guidelines

As a member of the National Candle Association (NCA), we follow best practices in candle manufacturing, safety, and quality control. The NCA promotes candle safety through research and public education, and we support these efforts by adhering to their guidelines and recommendations.

5. International Fragrance Association (IFRA) Standards

We ensure that all fragrances used in our candles comply with the safety standards set forth by the International Fragrance Association (IFRA). This includes adherence to guidelines that regulate the safe use of fragrance materials, ensuring that our products are free from harmful ingredients and meet global safety standards.

6. Local and State Regulations

We comply with all local and state regulations regarding candle manufacturing, safety, and distribution. This includes ensuring that our production facilities and products meet the specific regulatory requirements of the states in which we operate and sell.

7. California Proposition 65

In compliance with California Proposition 65, we provide appropriate warnings if any of our products contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. We are committed to transparency and consumer safety, ensuring that all products sold in California are labeled accordingly.

Commitment to Safety and Quality

We take pride in the safety, quality, and sustainability of our candles. By adhering to these stringent regulations and industry standards, we ensure that our products are both safe for our customers and manufactured with integrity.

If you have any questions regarding our compliance policy, please feel free to contact us at:

Seaglass Candle Co

hello@seaglasscandleco.com